Frequently asked questions

Submit a quote request via the form on any product page or the contact page. Our diagnostics team responds with pricing, validated performance data, lead times and packaging options.

Standard lead times are confirmed at quote stage and depend on volume and destination. Cold-chain dispatch is validated for regional and international delivery.

Yes. Distributor enquiries across the GCC and MENA are welcomed via the Partners route — we work with both exclusive and country-specific arrangements.

Manufacturing operates under SFDA · ISO 13485 · WHO GMP-aligned quality systems with CE-IVDR alignment for design and validation.

Regulatory registration progresses on a per-product, per-market basis. We share current registration status and supporting documentation directly with prospective customers and partners.

Yes. Every released lot ships with documentation including release-test data, lot number, and storage and stability information.

Our multiplex assays are designed for standard 96-well real-time PCR thermocyclers from major laboratory suppliers. We share platform-specific validation data on request.

Sample types vary by assay — including cervical swabs (HPV), urine and urethral/cervical swabs (STI), serum/plasma (Dengue) and plasma cfDNA (ctDNA).

Yes. Sensitivity, specificity, limit-of-detection and reproducibility data are shared with prospective customers under appropriate confidentiality.

Use the Partner With Us route on the Contact page. Briefly describe your geography, network and the type of arrangement you have in mind.

An investor briefing is shared on request. Please introduce your organisation via the Investor route on the Contact page.

We periodically engage scientific collaborators. Reach out via the General enquiry route with a short note about your area of expertise.